Contact Us

Our friendly customer service staff are here to assist from Mon-Fri 9.00am - 5.00pm AEST

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Phone

1300 651 561 1300 651 561
Mon-Fri 9.00am - 5.00pm AEST

Current time at customer service location:
Melbourne Australia -

International Customers
+61 3 9417 0414 +61 3 9417 0414

Mail

P.O Box 350, Abbotsford 3067
Victoria, Australia

What makes us different

Since 1993, we have been specialising in E-commerce, Online Shopping and product fulfilment.

 

As leaders in online shopping, our success to date is a result of providing quality online shopping facilities, quality product and quality service, a trade we intend to always uphold.

- We have the largest range of quality industry related products, all available for immediate delivery.

- Our prices are extremely competitive

- Our service and customer support is unbeatable.

- We deliver quickly, efficiently, and always very discreetly.

- All orders are sent via a trackable Postal service.

- All Card payments are made via authorised and approved secure payment systems. Once a payment has gone through we do not store or keep your card information.

For more information, don't hesitate to contact us - Click here >

Ordering Your Product

We spend a lot of time & effort to provide you with not only the best quality & the largest range of lingerie, but also to provide you with excellence in service.

We are one of the largest and longest established companies. You're in good hands!!

Placing an order
To view product pricing and to place an order please log into your wholesale account. If you do not yet have a wholesale account please click here and submit an application for review.

Please be informed the minimum order value is $100AUD ex GST, you will be unable to submit an order if the order value is under this amount.

Secure ordering
  • All purchases are made via secure server.
  • Your details will be kept confidential at all times.
  • Your information will not be shared, passed on or sold to anyone outside of our business. This information will confidentially always remain with us.
  • Card payments are made through a secure payment gateway, we do not store card information on our systems

Credit Card Statements
Your credit card statement will show "Excite Online Services"

For more information, don't hesitate to contact us - Click here >

Payment Options
  • Credit Card
  • PayPal
  • BPAY
  • Cheque or Money Order
  • Direct Deposit
  • Buy Now - Pay Later zipPay

We accept the following Credit Cards (Australian & New Zealand orders only):

  • Visa
  • Mastercard

For your privacy, your credit card statement will only show 'Excite Online Services Pty Ltd' & will not include reference relating to the product purchased.

We accept PayPal

For your privacy, your PayPal statement will only show 'Excite Online Services Pty Ltd' & will not include reference relating to the product purchased.

BPAY (Australian orders only)

  • Contact your bank, credit union or building society for telephone/Internet banking access if you do not already have it.
  • You will receive a receipt number as proof of payment.
  • Your order will be immediately dispatched upon receipt of funds.
  • If payment is not received within 5 working days, your order may be cancelled.
  • Our Biller name will appear as 'FL Pty Ltd'.

Cheque or Money Order (Australian orders only)

  • Orders will be dispatched upon bank clearance of funds (usually 3-5 working days).
  • Make Cheque/Money Order payable to: Excite Online Services Pty Ltd.

Cheque/Money Order to:
Excite Online Services Pty Ltd
PO Box 350
Abbotsford VIC 3067

Note: Please write your order number on the back of the cheque/money order & attach a printout of your order confirmation. Your order number will be stated on your order confirmation form. An order confirmation form will be automatically emailed to you once your order has been submitted.

Please ensure your payment is sent as soon as possible. If payment is not received within 5 working days, your order may be cancelled.

Direct Deposit

  • Orders will be dispatched upon receipt of funds.
Transfer total amount into:

Account Name: Excite Online Services Pty Ltd
Bank: Westpac Banking Corporation, Treetops Square, 2 Classic Way, Burleigh Waters QLD, 4220
BSB: 033031
Account Number: 308228
SWIFT NUMBER: WPACAU2S

Your order will be immediately dispatched upon receipt of funds.

  • Funds must be transferred as soon as your order is placed.
  • When transferring funds, use your order number as the reference number.
  • If payment is not received within 5 working days, your order may be cancelled.

zipPay

zipPay is a smart and easy payment option, powered by zipMoney that lets you shop today and pay later for your purchases.

  • Up to $1,000 credit to shop anytime
  • 2 min to apply Online
  • Instant Online approval
  • Use zipPay credit on any Online Store
  • Low easy monthly payments
  • No interest to ever pay

For more information, don't hesitate to contact us - Click here >


Shipping & Handling

All orders are sent out via AUSTRALIA POST.

Your order will be discreetly packaged and will not include references relating to the product purchased or site name purchased from.

The Senders name displayed on your package will be ‘Excite Online Services’


SAME DAY DISPATCH

If your order is placed before 2.00pm Monday-Friday (Melbourne AEST), your order will be dispatched on the same day (excluding orders placed during Victorian public holidays). If you’ve missed the 2.00pm cut off time, or for reasons your order was not able to be dispatched on the same day, rest assured your order will be dispatched on the next business day.

Please Note: For quickest delivery from time of placing your order, we recommend placing your order using our 'Credit Card' payment option. Orders will only be dispatched once we receive your payment. 'Credit Card' payments are instant.

For urgent orders, we highly recommend contacting our friendly customer service team for assistance. Please find our contact details here

 


AUSTRALIAN DELIVERIES

  • 2-7 business days 'Receipted Delivery' - $9.99 AUD per order

Deliveries outside of metropolitan areas may take longer.

This service offers 2 options:

Signature required (Recommended)

This option requires a signature. If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office. When using this service, we FULLY GUARANTEE the delivery of your parcel.

Authority to leave (ATL)

If you choose this option, your order may be left unattended at your address. However, the driver or postie, may choose to leave a card for collection at your nearest Post Office if the area is deemed unsafe for delivery.

Please Note: By choosing this delivery option, we cannot be held liable if your parcel is lost or stolen from your property. However, we will assist to rectify any delivery issues with the postal service.


  • 1-3 business days 'Express Post' delivery - $12.99 AUD per order

Deliveries outside of metropolitan areas may take longer.

This service will not require a signature. If you choose this option, your order may be left unattended at your address. However, the driver or postie, may choose to leave a card for collection at your nearest Post Office if the area is deemed unsafe for delivery.

Please Note: By choosing this delivery option, we cannot be held liable if your parcel is lost or stolen from your property. However, we will assist to rectify any delivery issues with the postal service.

 


NEW ZEALAND DELIVERIES

  • 3-10 business days ‘Receipted Delivery’ - $9.99 AUD per order

(Allow 3-14 business days for deliveries to Rural areas)

‘Receipted Delivery’ service will require your signature when the parcel is delivered.

If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office. Please note: Your parcel will only be trackable once your order arrives in New Zealand


  • 2-4 business days ‘Express International Courier’ - $16.99 AUD per order

‘Express International Courier’ service is fully trackable and will require your signature when the parcel is delivered. If you are not available at time of delivery, a card will be left for you to contact New Zealand Post to arrange collection of your parcel

 


INTERNATIONAL DELIVERIES

  • 3-10 business days 'Receipted Delivery' - $9.99 AUD per order

Deliveries outside of metropolitan areas may take longer.

'Receipted Delivery' service will require your signature when the parcel is delivered.

If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office.


  • 2-4 business days ‘Express International Courier’ - $16.99 AUD per order

‘Express International Courier’ service is fully trackable and will require your signature when the parcel is delivered. If you are not available at time of delivery, a card will be left for you to contact the Post Office to arrange collection of your parcel

 


Please Note: New Zealand and International customers to this site warrant, understand and agree to the following:

- Customers will be liable for any customs charges, duties, or tariffs for their destination country

- Customers understand that if customs impounds the goods sent from us, charges &/or cost of goods will not be refunded.

- Customers understand that if the goods are returned to us, the customer will be charged additional delivery fees to resend the parcel.


For more information, don't hesitate to contact us - Click here >

All DVDs are sent directly from our USA based warehouse.

The sale of DVDs on this site is governed by the laws of the state of New Jersey, USA.

We confirm we are an Australian owned company based in Australia.

Australian Deliveries: 5 - 10 business days DHL International Economy delivery

International Deliveries: 6 - 20 business days DHL International Economy delivery

1-5       DVDs     $15.99 AUD

6-10     DVDs     $21.99 AUD

11-15   DVDs     $27.99 AUD

16+      DVDs     $29.99 AUD


This is a complete track and trace service.

Deliveries outside of metropolitan areas may take longer.


This service will not require a signature when the parcel is delivered. The parcel will be left in your letter box or at your door step. When using this service, we DO NOT GUARANTEE delivery of your parcel, however if delivery issues arise, we will assist by communicating with the Postal Service.


For more information, don't hesitate to contact us - Click here >

All orders are sent out via AUSTRALIA POST.


Please note if you are using a business address for your order please ensure you add a business name, as well as the recipient’s name, to the delivery address in the “Name On Parcel” section. This will ensure the postal service has the full delivery information and prevent any delivery delays.

SAME DAY DISPATCH

If your order is placed before 2.00pm Monday-Friday (Melbourne AEST), your order will be dispatched on the same day (excluding orders placed during Victorian public holidays). If you’ve missed the 2.00pm cut off time, or for reasons your order was not able to be dispatched on the same day, rest assured your order will be dispatched on the next business day.

For quickest delivery from the time of placing your order, we recommend placing your order using our 'Credit Card' or “PayPal” payment option. Orders will only be dispatched once we receive the full order payment which may take a few days depending on the payment option chosen; 'Credit Card' and “PayPal” payments are instant.

For urgent orders, we highly recommend contacting our friendly customer service team for assistance. Please find our contact details here

 


AUSTRALIAN DELIVERIES

  • 2-7 business days 'Receipted Delivery' - $17.99 AUD per order

Please Note: Deliveries outside of metropolitan areas may take longer.

This service offers 2 options:

Signature required (Recommended)

This option requires a signature. If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office. When using this service, we FULLY GUARANTEE the delivery of your parcel.

Authority to leave (ATL)

If you choose this option, your order may be left unattended at your address. However, the driver or postie, may choose to leave a card for collection at your nearest Post Office if the area is deemed unsafe for delivery.

Please Note: By choosing this delivery option, we cannot be held liable if your parcel is lost or stolen from your property. However, we will assist to rectify any delivery issues with the postal service.


  • 1-3 business days 'Express Post' delivery - $24.99 AUD per order

Deliveries outside of metropolitan areas may take longer.

This service will not require a signature. If you choose this option, your order may be left unattended at your address. However, the driver or postie, may choose to leave a card for collection at your nearest Post Office if the area is deemed unsafe for delivery.

Please Note: By choosing this delivery option, we cannot be held liable if your parcel is lost or stolen from your property. However, we will assist to rectify any delivery issues with the postal service.

 


NEW ZEALAND DELIVERIES

  • 2-4 business days ‘Express International Courier’ - $27.99 AUD per order

‘Express International Courier’ service is fully trackable and will require your signature when the parcel is delivered. If you are not available at the time of delivery, a card will be left for you to contact New Zealand Couriers to arrange collection of your parcel.

New Zealand customers to this site warrant understand and agree to the following:

- Customers will be liable for any customs charges, duties, or tariffs for their destination country

- Customers understand that if customs impounds the goods sent from us, charges / cost of goods will not be refunded.

- Customers understand that if the goods are returned to us, the customer will be charged for shipping charges (to the customer and back to us).


For more information, don't hesitate to contact us - Click here >

Policies, Terms & Conditions
Terms of Trade

  • All orders placed by PayPal, Bpay, Bank Transfer and Cheques must be paid in full prior being dispatched. Orders will not be dispatched if payment has not been received.
  • Orders placed by PayPal, Bpay, Bank Transfer and Cheques will be cancelled if payment has not been received within 5 working days.
  • All prices shown on this site are in Australian Dollars excluding GST. GST is calculated on the total order value and shown on the shopping cart
  • Postage fees apply to all orders at a flat rate per order, please click here for postage information
  • PLEASE NOTE: All images and product information on this site (the Content) are subject to copyright and are the property of Excitewholesale.com.au. You will only be granted permission to use images and product information for those items you have purchased from Excitewholesale.com.au.
If you wish to apply for a wholesale account please click here


Our Privacy Policy

Your privacy on the internet is of great importance to us.

Because we gather certain types of information about our customers, we feel that you should fully understand the terms and conditions surrounding the capture and use of that information.

This privacy statement discloses what information we gather, how we use it and how to correct or change it.

IP Address

We use your IP address to help diagnose problems if they should arise on our web server and to administer our web site. Your IP address is used to help identify you and your shopping cart and to gather broad demographic information

Registration

We use registration forms. Registration forms require users to provide us with contact information such as names and e-mail addresses. The users contact information is used to facilitate order processing for purchases in the future, as well as to contact users about new ranges and specials. Individual user information is never disclosed to third parties. By emailing us users can request changes or to be removed from receiving future promotional e-mails.

Your details will be kept confidential at all times. Your information will not be shared, passed on or sold to anyone outside of our business. This information will confidentially remain with us.

By entering your email address to any part of our website, you accept to receive news updates from us. If you do not wish to receive this information, please email us to remove your email address from receiving these communications. Should subscribers and customers subsequently choose to unsubscribe from mailing lists we will provide instructions on how to unsubscribe on the appropriate website area or in said communications. On request, we will delete from its database personally identifiable information that has been submitted.


Order Forms

We use an order form for customers to purchase products. If you place an order with us, we will collect information from you, including your card and contact information. Your card information will be used by a secure payment gateway to bill you for your order; this information is not store on our systems. Contact information from the order form will also be used to ship orders, to contact you for customer service related issues and to send you information about our company.

Images & Packaging

Please note, the packaging and images on some products listed on this site may slightly vary from the product received.

FOR INTERNATIONAL CUSTOMERS ONLY (non-Australian deliveries)
International customers to this site warrant, understand and agree to the following:
- Customers will be liable for any customs charges, duties, or tariffs for their destination country
- Customers understand that if customs impounds the goods sent from us, charges / cost of goods will not be refunded.
- Customers understand that if the goods are returned to us, the customer will be charged for shipping charges (to the customer and back to us).

For more information, don't hesitate to contact us - Click here >

Return Policies & Procedures
Please ensure all items are checked upon receipt to ensure there are no product faults or issues with your order.
 
In the rare instance that you receive a defective item or there is an issue with your order, please contact our customer service team for assistance. Please click here for our contact information.
 
We provide a 90 day warranty for defective items; if an item received is deemed to be faulty we will provide you with a replacement product or a store credit depending on your preference.
 
Please ensure you contact our customer service team before returning any items to us so we can provide you with the best possible solution for the product /order issue.
 
For more information, don't hesitate to contact us - Click here >
 
Privacy & Discretion
For your privacy and discretion, any issues related to this site will be discreetly and confidentially handled, including:

- Purchasing
- Payment
- Packaging
- Delivery
- Contact (only when absolutely necessary)
- Your details will be kept confidential at all times.
- Your information will not be shared, passed on or sold to anyone outside of our business. This information will confidentially always remain with us.

Credit Card Statement

For your privacy, your credit card statement will only show "Excite Online Services Pty Ltd" & will not include reference relating to the product purchased.


Processing & Delivery

- Your products will be delivered to you discreetly packaged.
- The senders name will not appear on your delivered package
- Your delivered package will not include references to adult products.

Registration and Promotions

We use registration forms. Registration forms require users to provide us with contact information such as names and email addresses. The users contact information is used to facilitate order processing for purchases in the future, as well as to contact users about new ranges, specials and other promotions we may have. Individual user information is never disclosed to third parties. Promotions require users to go through the registration process. In addition to how registration data is used above, promotions use this data to contact winners of the promotion. By emailing us users can request changes or to be removed from receiving future promotional e-mails.

Your details will be kept confidential at all times. Your information will not be shared, passed on or sold to anyone outside of our business. This information will confidentially remain with us.

By entering your email address to any part of our website, you accept to receive news updates from us. If you do not wish to receive this information, please email us to remove your email address from receiving these communications. Click here >

Should subscribers and customers subsequently choose to unsubscribe from mailing lists we will provide instructions on how to unsubscribe on the appropriate website area or in said communications. On request, we will delete from its database personally identifiable information that has been submitted.

For more information, don't hesitate to contact us - Click here >

Receiving Your Emails

Please ensure you add support@excitewholesale.com.au and orders@excitewholesale.com.au to your address book to ensure that you are receiving important email communications regarding your orders.

Some service providers employ filters that automatically block our email communication to you, if you do not receive your confirmation email after submitting an order please check your spam/junk folder.

If you are unable to locate your emails after checking all email folders please contact our customer service team for assistance - Click here >

Earn Loyalty Dollars

Our Loyalty Dollars program is an extra way for us to say "Thank You" for shopping with us!

This is a great way for you to Save Money On Your Next Purchase, or better yet - Get Your Next Purchase FREE.

How does it work?

It's simple - Each time you make a purchase, you will earn Loyalty Dollars as indicated on each product. No need to sign up, your earned Loyalty Dollars will be automatically allocated into your account (see My Lounge section).

How do I spend my Loyalty Dollar

That's the easy and exciting part - Once you select the items you wish to purchase and proceed to our shopping cart, the cart will provide you with access to your Loyalty Dollars. Then, it's as simple as allocating how many of your Loyalty Dollars you wish to use towards your order.

You can choose to use all of your Loyalty Dollars or part of and save some for later. The choice is yours, but you are guaranteed savings each time.

My Loyalty Dollar

Your Loyalty Dollars will be awarded to your account (see 'My Lounge' section), once your order is paid in full and dispatched. A statement of your Loyalty Dollars, earned and used, can be viewed in your 'My Lounge' section. Your Username & Password details can be found on the order confirmation you receive after completing your purchase. We recommend you safely store these details.

The more Loyalty Dollars you accumulate the bigger your savings will be for your next purchase. Or better still, Get Your Next Purchase FREE.

Terms & Conditions

  • Your Loyalty Dollars will only be awarded to your account, once full payment of your order has been made and your order has been dispatched.
  • Loyalty Dollars will not be awarded for bonus (Free) items, items 'On Sale', postage costs, or toward redeemed Loyalty Dollars when placing an order. Loyalty Dollars will only be awarded to full priced items.
  • Loyalty Dollars will not be awarded to cancelled, declined or fraudulent orders.

Please note: We reserve the right to cancel or alter our Loyalty Dollars program at any time. If, for any reason we decide to alter or cancel this program, your earned and accumulated Loyalty Dollars will not be affected and will always be available for you to use at your convenience.

Thank you for shopping with us